1. General Policy

At Digital Marketing Agency, we aim to deliver high-quality services. However, due to the nature of digital services, refunds are limited.

2. No Refund After Work Starts

Once a project has:

• Started
• Been assigned to a team
• Work has been initiated

No refund will be provided

3. Advance Payments

• Advance payments are non-refundable
• Used for resource allocation, planning, and setup
•  

4. Monthly Services (SEO / Marketing)

For services like:

• SEO
• Social Media Marketing
• Ads Management

Payments are:

• Non-refundable once the billing cycle starts
• Can be cancelled for next month with prior notice

5. Refund Eligibility

Refunds may be considered ONLY if:

• Work has not started
• Payment was made by mistake
• Service cannot be delivered by us

6. Partial Refunds

In some cases, partial refunds may be issued if:

• Project is cancelled midway
• Based on work already completed

7. Client Responsibility

Client must:

• Provide correct requirements
• Give timely feedback
• Approve work stages

Delays from client side do NOT qualify for refunds.

8. Chargebacks

• Unauthorized chargebacks are strictly prohibited
• Legal action may be taken if fraudulent disputes occur

9. Cancellation Policy

• Cancellation must be requested via email
• Notice period: 7 days before next billing cycle

10. Contact for Refunds

For refund-related queries:

• Email: Support@digitalmarketinagency.co.uk